479-8989

Frequently asked questions

• What should I do if I have no import experience?

  We can provide home delivery service, you only need to wait at home to receive the goods.
  

• Can you support installment payment?

  Sorry, we are temporarily unable to provide installment services.
  

• How should I solve the problem if the machine fails during use?

  1) In principle, all machines do not provide warranty

  2) We can provide you with free technical support and provide high-quality and low-cost parts for you to choose from.

• How do I purchase?

  1) Agree on the brand and model of the machine.

  2) Agree on the price and payment terms of the machine (CIF\FOB\EXW)

  3) Sign the contract and pay the payment

  4) Ship to the delivery location agreed by the buyer

  5) Buyer inspects and receives goods

• Are your machines guaranteed?

  The company provides three types of machines

  1) High-quality remanufactured machines are remanufactured in machine brand agent repair shops. The entire process is inspected and repaired by the agent's maintenance engineers. You can visit and inspect it at any time. The entire remanufacturing process is transparent and open.

  2) The machine in its original state is tested on site by a test engineer who has worked for more than 10 years. The original state information of the machine is recorded on site and fed back to the customer, who then decides whether to purchase and repair it.

  3) Brand new machines can be provided. In China's new machine sales network, there are more than 5 suppliers of each brand. Find suppliers with suitable prices and guaranteed supply.

• How can I find the right machine for me?

  1) Choose according to the working environment of the machine

  2) Choose based on common local brands and models to facilitate repair, maintenance and sales.

  3) Choose the condition of the machine according to your own budget

  4) Choose a reliable supplier with guaranteed funds and authentic machines.

• Can your equipment be visited?

  Henan Gallant Machinery Company welcomes you to visit the site for testing. It is located in Zhengzhou City, Henan Province, China.